About📝
NexTap is a cutting-edge Hospitality Management System designed to streamline hotel operations through an integration of 15+ functional modules. The platform enhances efficiency and guest satisfaction by automating workflows, improving communication, and centralizing key processes.
| Project Modules Designs |
15+ |
| Platform |
SaaS, Web & Mobile Application |
| Status |
Completed |
| Type |
Comprehensive Hotel Management Platform |
Background
Managing hotels efficiently has always been challenging due to the reliance on disconnected tools and manual processes. NexTap was designed to unify hotel operations in a single platform, addressing these issues and enabling hoteliers to focus on enhancing guest satisfaction and operational efficiency.
Objective
- Integrate various hotel management tools into a single, user-friendly platform.
- Automate operational tasks to reduce manual effort and increase productivity.
- Improve staff and guest communication for faster service delivery.
- Provide actionable insights through advanced reporting and analytics.
Design Process 🎨
The design process followed Design Thinking principles and Agile UX methodologies:
- Empathize – Conducted interviews and surveys with hotel staff and guests to identify pain points.
- Define – Framed problem statements based on user needs and operational challenges.
- Ideate – Brainstormed solutions to streamline workflows and enhance the user experience.
- Prototype – Developed low- and high-fidelity prototypes for feedback.
- Test – Performed usability testing to refine navigation and layouts.
- Iterate – Incorporated feedback into successive design versions.
- Develop – Created high-fidelity UI designs and interactive prototypes.
- Launch – Delivered a cohesive HMS ready for implementation.
Research🔍
Research Methods:
- User Interviews: Conducted with hotel managers, staff, and guests (20 participants).
- Surveys: Collected feedback from over 100 users in the hospitality sector.