About📝

Bizcompass is specialized software for IT companies, offering 13 integrated modules to streamline business operations. These include tools for Recruitment, Onboarding, People Management, Payroll, and Project Management, along with a CRM for client management and an API Manager for system integrations. The platform also features a Chat module for communication, a Report Builder for custom reports, and a Workflow to automate processes. Additional modules like Support, Activity Tracker, and Reward & Recognition help enhance productivity and employee engagement.

Background

The project was initiated after IT companies reported significant challenges in managing operations using disconnected applications. These inefficiencies led to data silos, slow decision-making, and complicated reporting processes. Bizcompass was created to provide a unified solution integrating essential tools like HR, accounting, and project management into one platform.

Objective

• Integrate multiple business tools into a single, centralized platform.
• Reduce time spent on manual tasks and enhance productivity.
• Provide real-time data tracking and reporting for better decision-making.
• Automate employee performance tracking to improve HR processes.

Design Process🎨

Following design thinking principles, the UX design process consists of eight key phases:

Research🔍

Value proposition mapping

I conducted user interviews with 10 business managers and employees, surveys with over 50 users, and competitive analyses of platforms like Monday.com and Zoho. The research identified key pain points such as data silos, inefficient manual processes, and a need for better collaboration.

Stakeholder

The Assistant Brand Manager of the brand was the stakeholder we interviewed for a detailed explanation to understand the business goal.

User Analysis

User Persona 1

Name: Kirti Chand Age: 30 Gender: Female Location: Pune, India

"I want to make HR tasks easier and more efficient, so I can focus on creating a positive work environment and growing our team."

Background

Kirti is an experienced HR manager at an IT company. She manages recruitment, onboarding, employee engagement, and performance tracking. While familiar with various HR tools, she struggles with using multiple disconnected systems that create inefficiencies. Kirti needs a streamlined platform to manage all HR functions in one place, enabling her to make data-driven decisions that enhance organizational growth and employee satisfaction.

Goals

1. Automate Recruitment Processes: Simplify and streamline the hiring process, from posting jobs to onboarding new employees.
2. Streamline Onboarding: Create a seamless and efficient onboarding experience for new hires.
3. Enhance Performance Tracking: Provide tools to monitor and evaluate employee performance in real time.
4. Enable Data-Driven Decisions: Deliver actionable insights and analytics to support strategic decision-making.
5. Improve User Accessibility: Design an intuitive HR platform that is easy to navigate for all team members.
6. Centralize HR Functions: Consolidate various HR processes into a unified, efficient system.

Behavior

• Kirti uses HR software regularly and is tech-savvy but often gets frustrated with complex and disjointed systems.
• She values simplicity in user interfaces but requires advanced features for tracking employee performance and organizational growth.
• She prefers solutions that automate tasks and provide insights at a glance, helping her make decisions faster.